FAQs
Here are the answers to the most frequently asked questions we receive from our viewers.
You can receive the Hallmark Channel through Sky (channel 150), Virgin Media(channel 190) and Tiscali TV (channel 8)
Please contact
Sky Customer Service on 08702 40 40 40 www.sky.com
Virgin Media Customer Service on 0845 454 1111 www.virgin.net
Ntl:Telewest on 0845 454 0000 www.ntl.com or 0845 142 000 www.telewest.co.uk
Homechoice on 0800 072 4454 www.homechoice.co.uk
Which package is Hallmark Channel in?
Sky: Variety Mix
Virgin Media: Select Pack/Starter, Essential & Supreme Pack<
Tiscal TV: Big Pack/Max Pack
I’m having a problem viewing the Hallmark Channel
If you’re experiencing transmission problems, please contact your provider (on the above numbers) who should be able to correct the fault over the phone or will arrange an engineer to visit your home.
My favourite show has finished how can I find out when it returns?
We try and reschedule a new series as soon as we possibly can (sadly this isn't always as soon as we'd like). For more info: Go to Your Favourite Shows
I would like to get in touch with my favourite actor/I’d like a picture
There are some great websites to help you do this, including:
www.contactanycelebrity.com
www.starpulse.com
www.celebritiesfans.com
www.spotlightcd.com
www.fanmail.biz
If you still can’t find what you’re looking for then contact us and we’ll see if we can help.
I have written a film script which is perfect for the Hallmark Channel
We buy our series and films from the best studios and production companies in the world including Sony, NBC Universal, CBS Paramount and MGM. A number of our films are also acquired through RHI (which used to be our sister company Hallmark Entertainment). If you have written a script you should contact one of the major production companies directly as they’re always searching for the next Hollywood blockbuster. If you really don’t know where to start then send it to us and we’ll pass it on on your behalf….and good luck!
I love the music from a certain film or series and would love to buy it?
There is a fantastic website called IMDB (www.imdb.com) which has all sorts of information about movies and series…everything from the soundtrack to the filming locations. Alternatively try Amazon (www.amazon.co.uk) which has thousands of movie and series soundtracks available to buy.
I have a complaint about one of your films or series
We’re sorry to hear that. Here at the Hallmark Channel every one of our programmes is hand-picked and sensitively scheduled. We don’t screen gratuitous sex, violence or bad language and are proud of our record with the television regulators. If you have reason to complain then don’t hesitate to get in touch with us on +44 (0) 207 368 9100 or contact the television regulator
Ofcom. Their website is www.ofcom.org.uk/complain. The telephone number is 020 7981 3040.
I would like to complain about an advert I have seen on the Hallmark Channel
All adverts are independently cleared for broadcast prior to transmission however, any complaints relating to an advert you’ve seen on our channel should be directed to Sky Media on 087 0241 5050
Who's who at the Hallmark Channel?
The Hallmark Channel is owned by NBC Universal. If you would like to find out more about the people who work for the Hallmark Channel, please log onto our corporate site at http://www.nbcuni.com/Global_Networks.
How I can I contact your Continuity Announcer?
His name is Roger and he will be over the moon to hear from any viewer who wants to write to him C/O Hallmark Channel, 234a Kings Road, London SW3 5UA.
Why is a programme different to the one that’s advertised?
As responsible broadcasters we always try to be sensitive to current news events and occasionally it will be necessary to remove a programme at very short notice if we feel the content is inappropriate in the light of news events. Where possible we will show the programme at a later date and details of transmission times will appear on the website when we have a confirmed date.
I would like to get a copy of a film or series you've shown on the Hallmark Channel?
Whilst we don’t sell our programming, you will often find that that the production companies who make them do. If you can’t see what you’re after on websites such as Amazon then let us know and we’ll check with the production company for you.
I want to watch my favourite film or episode again. When will this be on?
Our programmes are so good that you might want to see them again – or maybe you just missed it the first time around. Enter the programme title into the website search box and – if it’s been scheduled – we’ll be able to tell you exactly when for. Don’t panic of it’s not there – it might just mean that it will be two months or more before it’s on the channel again.
I’m not based in the UK so where can I find the correct site for the Hallmark Channel?
We broadcast across more than 150 countries worldwide and provide many different websites which can be accessed by going to www.hallmarkchannelint.com
If you live in the USA please go to: www.hallmarkchannel.com (please note that in the US the Hallmark Channel is not owned by Sparrowhawk Media)
If you have any questions relating to the website itself, please email them to